Call (215) 714-6692 and a dispatcher answers around the clock, including nights, weekends and holidays. Tell us what is leaking, backing up or running, and we will talk you through the shutoff while a licensed plumber is sent your way.
We dispatch from Abington, not from inside Willow Grove, and we say so plainly. Same-day appointments are offered when available, and you get a clear price before work starts. The dispatcher will confirm your street and tell you what to expect before anyone is on the road.
One mailing name, several townships
Willow Grove is a mailing name and a Census-designated place, not a municipality. The 19090 ZIP spreads across more than one township, and your street decides which offices and which sewer system apply to your house.
Upper Moreland Township
The township calls downtown Willow Grove its heart, and its building is at 117 Park Avenue. Its code office says only a registered master plumber may pull a plumbing permit, so ask us who will file before work begins.
Abington Township
Crestmont Park on Rubicam Avenue carries a Willow Grove 19090 address and belongs to Abington, and the township's own 2007 plan places Willow Grove Park mall in Abington too. Abington's sewers are township-run, so a main-line backup on an Abington street is a call to the township's wastewater office.
Horsham Township
The former naval air station on Easton Road sits in Horsham, and a few Willow Grove mailing addresses near it may fall there. We have no sourced details on Horsham's offices, so for permit or sewer questions on a Horsham street, ask the township directly.
Why we ask for your street
The street name tells us which township, which sewer and which permit office your job touches. It takes ten seconds on the phone and avoids a wrong call later.
Before we arrive at your Willow Grove address
These steps work in any house here and keep a bad night from getting worse.
Shut off the main water
Turn the main valve clockwise until it stops. It is usually on the basement wall facing the street, near the meter. If it will not move, tell the dispatcher.
Kill power near water
If water reaches an outlet, a panel or an appliance plug, stay out of it. Switch off the breaker only from dry footing, and leave the power alone if you would have to step through water.
Clear the area
Lift rugs, boxes and electronics off a wet floor and keep children and pets upstairs. Stored paint and cleaners on a flooded basement floor are worth moving too.
Smell gas? Leave first
If you smell gas near a water heater or furnace, walk out, then call your gas utility or 911 from outside. Call us afterward for the plumbing.
Call the line
Dial (215) 714-6692 with your street, where the water is coming from and a number that will pick up. A short clear description lets the right plumber bring the right parts.
What Willow Grove houses call about, in order
The Willow Grove area grew fast after World War II. Census figures for 2020 to 2024 put the median home here at 1958 construction, and about 56 percent of the 5,854 homes in the Willow Grove place predate 1960. That mix of basements, mid-century plumbing and creek flooding sets the order below.
| Call type | Why it comes up here | Where to read more |
|---|---|---|
| Sump pump failure and basement water | Heavy rain meets low ground along Pennypack tributaries | Sump pump repair |
| Leaking water heater | Tanks from the postwar decades and later often fail at the base | Water heater replacement |
| Backed-up drain or main line | Roots and old lateral pipe, with the system depending on your street | Sewer line cleaning |
| Hidden leak or high bill | Older supply pipe can weep inside walls long before a stain shows | Leak detection |
| Burst or corroded supply pipe | Galvanized or early copper lines in mid-century houses | Burst pipe repair |
Which row matters most depends on your house. The dispatcher will sort it out on the first call.
Basement taking on water in Willow Grove?
Shut off the main if you can reach it, then call. A dispatcher answers at any hour.
Where the water goes when it rains hard
Montgomery County's 2017 hazard mitigation plan lists flooding on Moreland Road between Easton Road and Park Avenue, and on Cherry Street between Moreland Road and North York Road. It also records Mill Creek floods in 1993, 1994, 1999 and 2001 that damaged about 30 homes on Bonnet Lane and nearby streets.
If you live on or near those blocks, a battery backup for the sump pump is worth asking about, because power often fails in the same storm that fills the pit.
On the Abington side, the township's plan traces the Sandy Run floodplain from Roy Chester Park through Crestmont. The county plan says Hurricane Floyd in 1999 flooded both Upper Moreland and Abington. A basement on that line should have a pump that discharges outdoors, which Abington's rule requires.
Abington requires sump pumps to be piped out of the house and never to the sanitary sewer. Upper Moreland's code allows clean sump water to go to the storm system, but we could not confirm its sanitary-sewer rule, so ask your township before you tie anything in. Our basement waterproofing page explains where a plumber's work ends and a drainage contractor's begins.
Signs your Willow Grove house needs a plumber tonight
A pit that is full and silent
If the sump pit is full and you hear no motor during a storm, the pump or its power is down. Move belongings off the floor and call.
Water around the base of the tank
A puddle at the bottom of a water heater means the tank has likely failed. Shut off its water and power, then call.
Floor drain gurgling or bubbling
A basement drain that gurgles when upstairs fixtures run points to a blockage on the way out. Stop running water and call.
Meter spinning with everything off
Aqua's own guidance is to read the meter before and after a two-hour window without water use. If the dial moves, you likely have a leak.
Rust-colored water at the tap
Brown water after a pressure change can mean older pipe is shedding scale. It is a prompt to have a plumber look at the line.
A park that became a mall, and what it means for your pipes
Willow Grove Park opened as an amusement park in 1896 and closed in 1976 for the mall. The streets around it filled in over the decades, so one block can hold a 1950s house, an older farmhouse and a newer addition, each with different pipe. Tell the dispatcher your house's rough age, because it changes what the plumber packs, and a repiping assessment may come up if the supply lines are galvanized.
What to tell the dispatcher
Four details get the right plumber to the right door with the right parts.
- Your street and cross street. This tells us which township and sewer system you are in.
- Where the water is coming from. A pipe, a tank, a drain or the ground each need different tools.
- Whether you reached the shutoff. A stuck main valve changes the plan and may need a second visit.
- A number that will pick up. We call back with timing updates, since we do not promise arrival times.
How an after-hours Willow Grove job gets priced
You get a clear price before work starts, and the dispatcher explains the main drivers on the phone. These are the things that move it.
Many homeowner policies cover sudden water damage but not slow leaks, so photograph everything. Want your real number? Call (215) 714-6692.
Call for your priceReaching Willow Grove from our Abington base
We work out of 1150 Old York Rd in Abington. Old York Road runs north toward the Willow Grove crossroads, where it meets Easton Road and Davisville Road, and the dispatcher picks the approach that avoids closed or flooded streets.
Moreland Road (Route 63) and York Road (Route 611) cross the area, and county records show Davisville Road flooding in places. If a road near you is under water, tell us so the plumber is routed another way.
Willow Grove plumbing questions
Yes. The dispatch line is open 24 hours a day, every day, including holidays. Call, give your street and describe the problem, and a licensed plumber is sent from Abington. Same-day appointments are offered when available.
Willow Grove's own ZIP is 19090, and that is the one we list first. Our base at 1150 Old York Rd uses 19001, the Abington ZIP. Some streets with Willow Grove addresses sit inside Abington Township, so 19001 is part of the service area.
19006 is the Huntingdon Valley ZIP on Willow Grove's east side. Lorimer Park, an Abington Township park, carries a Huntingdon Valley address. ZIPs follow mail routes, not township lines, so give the dispatcher your full street address to confirm the details.
Willow Grove addresses can fall in Upper Moreland, Abington or Horsham, and the mailing name does not tell you. Check your tax bill or the township website, or ask the dispatcher, who will confirm the street. The answer decides which permit office and sewer system apply.
If you are on an Abington street, the township's wastewater department takes backup calls at 215-884-8329, and it owns the main. On an Upper Moreland street, the sewer system is run by the Upper Moreland-Hatboro Joint Sewer Authority. We could not confirm its lateral rules, so ask the authority. We clear blockages inside your own line in either case.
It depends on your township. Upper Moreland's fee schedule lists new and replacement water heaters, so expect a permit there, filed by a registered master plumber. We did not confirm Abington's rule, so the plumber will check with the township's Community Development office.